Contact Radius
We are always happy to answer questions, but here are some FAQs to save us time (which equals more time to craft, yay)! Please make sure your question is not already answered here before submitting your form.
FAQ
What is your cancellation/ refund policy?
Cancellation policy: For a refund or credit, cancellations or exchanges must be requested 2 weeks before the start date of the workshop. A 10% fee will be charged to all refunds.
Why don’t you have a phone number?
A ringing phone distracts our members while they are at work, so we prefer to keep in touch with you via email instead.
Do I need to make an appointment to come check out the space?
Nope! Come on down during our open shop hours and say hello!
Do you have any private studio spaces?
We do not offer any private workspaces. Monthly Members get personal shelving space to store their items, and use our shared equipment and workrooms.
What is your 2022 schedule like for 12 week workshops?
We are offering in person classes this year, following our COVID Safety guidelines. Our 12 week sessions run Jan-March, May-July, and Sept-Dec.
Registration for each session goes live ONE MONTH before the start of the workshop dates, so stay tuned via our weekly newsletter to be notified of the exact date/time we post them.
The workshop I’m interested in is sold out — is there a waitlist?
Yep! Just email us and specify what workshop you’re interested in. If a spot becomes available, we open it on the website and email everyone on the waitlist for that workshop. The spot is then filled first come, first serve via online registration.
The workshop i’m interested in is sold out — can I preregister for the next session?
Sorry, no preregistration is available. The best way to stay informed is to get on our mailing list to receive notifications when class registration goes live each session.
*Sometimes our newsletter ends up in your spam folder so be sure to check!
Can I fire my ceramic work in your kilns if I made it outside of the studio?
We only offer firing to the general public in our Cone 10 gas reduction kiln. Unfortunately, we do not have the capacity to fire non-member work in our electric kilns.
Can I use my own clay and glazes?
We do allow members to use clay and glazes from outside of the studio as long as they check in with the on-duty staff to make sure that everything is formulated for use in a cone 6 firing.
Do you sell gift certificates?
YES! We have gift certificates for workshops!
Are children allowed in the studio?
Children are allowed in our retail shop but unfortunately, our workshops are 18+.