Welcome to our FAQ page. We prefer to spend our time creating things rather than answering emails so please read through this page before contacting us with questions!
What is your cancellation/ refund policy?
Cancellation policy: For a refund or credit, cancellations or exchange must be requested 2 weeks before the start date of the workshop. A 10% fee will be charged to all refunds.
Why don’t you have a phone number?
A ringing phone distracts our members while they are at work, so we prefer to keep in touch with you via email instead.
Do I need to make an appointment to come check out the space?
Nope, come take a tour anytime we are open. See our open studio hours here!
The workshop i’m interested in is sold out — can I preregister for the next session?
Sorry, no preregistration is available. The best way to stay informed is to get on our mailing list at the bottom of every page so that you receive notification when class registration goes live each session. We promise not to spam you or overflow your inbox!
What is your 2020 schedule like for 6 and 12 week workshops?
*We hope to offer classes this fall with distancing and other COVID Safety guidelines*
Sept 7 – Oct 19th (Monday classes will start a week later in observation of Labor Day)
Nov 2nd – Dec 14th (no classes week of Thanksgiving except for Monday classes. Monday classes will start one week later (nov 9th)
Registration for each session goes live ONE MONTH before the start of the workshop dates, so stay tuned via our weekly newsletter to be notified.
The workshop I’m interested in is sold out — is there a waitlist?
Yep! Just sign up for our our mailing list at the bottom of the page and specify what workshop you’re interested in. If we can squeeze you in, we will let you know. This waitlist will not cary over to future sessions, but we will send out a bulk email letting everyone know when the next session registration goes live.
Can I fire my ceramic work in your kilns if I made it outside of the studio?
Can I use my own clay and glazes?
We do allow members to use clay and glazes from outside of the studio as long as they check in with the on duty staff to make sure that everything is formulated for use in a cone 6 firing.
Do you sell gift certificates?
YES! You can purchase them via our workshops page!
Are children allowed in the studio?
For liability reasons, we do not allow minors in the studio.
Are you looking for volunteers?
We do not currently have any work trade positions available, however we never say no to a good old fashioned volunteer. If you would like to help out, let us know!
Are you hiring?
We do not currently have any instructor or lab technician positions available, but we are happy to keep your resume on file! Send all relevant info to our email here.